New Patient Registration |
Emergency Care Summaries
| Well Woman Clinics| Complaints
If you wish to register with the Practice, our Staff will give you an application form to register. It would be helpful if you could bring along your medical card. Please keep your Medical Cards in a safe place. If your card is lost, please ask the Staff for a form so that it may be replaced.
If you are moving to our immediate Practice Area, you may wish to join the Practice list. To do so, please complete a Registration Application Form, obtainable from either Surgery and return it to the Practice Manager.
Should you be leaving the Practice Area, please contact the local Doctor in your new location and similarly make an application to join their list.
This is a teaching Practice and you will, from time to time, find that the Doctor is consulting accompanied by a student who will either be an undergraduate or a postgraduate (an already qualified Doctor). The Doctor may also make a request for your consent to record consultations on audio or video cassette for teaching purposes. You will be at no disadvantage should you decline.
In order to improve the service to our patients, we have installed suggestion boxes in all our surgeries. We welcome any helpful comments which will as always, be treated in confidence.
All Surgeries are closed on the following Public Holidays:
New Years Day and 2nd January
Good Friday, Easter Monday, May Day, and three other days normally the end of May, the beginning of July and the end of September.
Christmas Day and Boxing Day.
Out of hours (18:00 to 08:00 weekdays, weekends and public holidays) NHS 24 is responsible for providing energency cover. Call 08454 242424
Our first newsletter came out in December 1993 and we have produced these at regular intervals since then. We are happy to receive any suggestions for future topics.Please use this link to obtain your online copy.
We have a number of books, CD-Roms, videos and tapes which patients are welcome to borrow. The library is currently being updated but please use this link to obtain your online stocklist.
Information on all our patients is held on computer by the Practice. Under the Data Protection Act 1984 you may have access to this information.
If you wish to see your patient records, please feel free to discuss this with the Doctor.
Under the 'Freedom of Information (Scotland) Act 2002' we are required to have a Publication Scheme. We will follow
the BMA Model Scheme guidelines for this. Further details can be obtained from the Practice Manager.
Your medical records are confidential and are only seen by members of the Primary Health Care team involved in your care.
As a teaching and training Practice, there will be times when other Professionals have access to your records.
These include:
Medical Students
Audit assistants or medical
advisors
Research assistants.
Emergency Care Summaries are copied from your GP's computer system and stroed electronically.
his allows NHS staff to look at pertinent information when your GP surgery is closed. They must ask you if you agree to this before they look at your information.
The ECS contains the following information:
Your name
Your date of birth
The name of your GP surgery
Your NHS Chi identifying number
Information about prescribed medicines
Any bad reactions you may have had to medicines.
As a patient, you are automatically enrolled in ECS unless you specifically ask not to be.
Should you wish to opt out, please contact the Practice Manager.
As Well Woman Clinics are no longer being held at the Lorn and Islands District General Hospital, there are new arrangements for the clinics within the Oban Lorn and Islands Locality. Please contact the surgery directly on 01631 710229 for more information on the services offered.
We operate an informal in-house procedure to deal with any complaint you might have. If you are not happy with any aspect of your treatment from any member of the Practice Team you should ask to speak to, or write to Gail MacGregor, our Practice Manager, or to one of the Doctors who will ensure that your problem is dealt with. If are still unhappy, you may contact: The Complaints Department, NHS Highland,P.O. Box 5713, Inverness, IV1 9AQ. Telephone 01463 706583. Alternatively, you can seek help from NHS 24 on their free phone number 0845 242424. Our aim is to provide an effective service to all our Practice Patients.
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